Terms of service.

These Terms of Service (“Terms”) govern your access to and use of the Hardtack platform, website, mobile driver app, and AI voice agent (the “Service”), provided by Hardtack AI Inc. (“Hardtack,” “we,” “us”), a company based in West Jordan, Utah, USA. By using the Service you agree to these Terms. If you have a Hardtack Subscription Agreement (including any order form under it, whether you accepted it online or signed it), it prevails over these Terms wherever the two conflict, and these Terms apply only to matters it does not address.

The service

Hardtack is an AI-native operations platform for waste haulers and portable sanitation operators — a voice agent that answers calls and books work, plus dispatch, billing, customer communication, and reporting built on the data it captures. We may modify, add, or discontinue features from time to time. The AI proposes actions and surfaces information; irreversible or high-value actions require an operator’s approval, and you remain responsible for decisions you approve.

Accounts

You must be able to form a binding contract and provide accurate information, kept current. Access uses passwordless magic-link sign-in; you are responsible for safeguarding access to your email and accounts, for activity under your account, and for the users you invite. Notify us promptly of any unauthorized use.

Trials

We may offer a free trial account so you can evaluate the Service. A trial is an evaluation environment, not a live system for running your business: it is seeded with sample data we provide, and calls, texts, and email to other people are disabled. Do not use a trial to contact your customers or anyone else.

A trial lasts 7 days, or until you buy a subscription, whichever comes first. When it ends, we permanently delete the trial account and everything in it. There is no export, no restoration, and nothing carries over — buying a subscription creates a new account, and we do not convert a trial in place.

Because a trial account is deleted, do not put anything in it that you need to keep or must protect. Do not enter your customers’ personal information, payment card details, or confidential or regulated data. We do not process your customers’ personal data during a trial, and no data processing addendum applies to one.

A trial is free. It takes no payment method, creates no subscription, and there is nothing to cancel — it simply ends. We may change, limit, or end a trial at any time. Trials are offered for business evaluation, one per business unless we agree otherwise, and are provided “as is,” with no warranty and no uptime or support commitment. Our total liability relating to a trial, including any claim arising from its deletion, is $100.

Acceptable use

You agree not to:

• use the Service for any unlawful, harmful, or abusive purpose;
• send spam or harassing communications, or use the messaging and voice features in violation of applicable law (including telemarketing, call-recording, and consent rules such as the TCPA);
• upload data you don’t have the right to use, or infringe anyone’s rights;
• attempt to breach, probe, or overload the Service, or reverse engineer, copy, or resell it, or use it to build a competing product; or
• interfere with other customers’ use of the Service.

Security research conducted in good faith under our Securitypolicy is welcome and is not a violation of these Terms.

Your data & data processing

You retain ownership of the data you put into the Service, including your customers’ information. You grant us the limited license needed to host and process that data to provide, secure, and improve the Service. You also grant us the right to use data derived from your use of the Service in de-identified, aggregated form — never including your prices or anything that identifies you or your customers — for analytics, industry insights, and product improvement, including making aggregate figures available to third parties, subject to the opt-out described in the Privacy Policy. As described in our Privacy Policy, you are the controller of your customers’ data and Hardtack acts as your processor; where you require one, our Data Processing Addendum forms part of your agreement with us. You are responsible for your own legal compliance — including any notice or consent your customers are owed for call recording or messaging, and any notice or consent your drivers are owed for location tracking.

AI output is your responsibility to verify

The Service uses AI, which can be wrong. AI-generated content — quotes, drafts, summaries, transcriptions, routing and scheduling suggestions — may contain errors or omissions. You are responsible for reviewing AI output before relying on it, and a human operator must approve any legal, financial, or otherwise significant action. You should not rely on unverified AI output as your sole basis for a decision, and we are not liable for losses arising from such reliance.

Payments

Paid plans are billed through our payment provider on the terms of your Subscription Agreement and order form. Fees are exclusive of taxes, which are your responsibility, and are non-refundable except where required by law or expressly stated. Late or failed payments may result in suspension, as your Subscription Agreement provides. Some use may be provided free or as a pilot; if we start charging for use that has been free, we will tell you first.

If you accept payments from your customers through the Service, you are responsible for every chargeback, dispute, refund, and reversal on those payments, and for the related fees and fines. Any shortfall, including a negative balance in your payment account, is a debt you owe us and is due on demand. You authorize us to recover amounts you owe from your payouts or your payment processor balance, by debiting your linked bank account, or by charging your payment method on file. We may delay or hold payouts, or require a reserve, to cover these risks. Your Subscription Agreement sets out the details and prevails over these Terms.

Text messaging (SMS) program

Hardtack and the operators who use our platform send service-related text messages. Message frequency varies with your service activity. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Consent to receive text messages is not a condition of purchasing any goods or services, and no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. How consent is collected is described on our SMS program page.

Third-party services

The Service relies on third-party providers (for example, payments, telephony, mapping, and AI models) and may link to third-party sites. Your use of those services is subject to their own terms, and we are not responsible for third-party services we do not control.

Intellectual property & feedback

Hardtack and its underlying software, design, and brand are owned by Hardtack AI Inc. and its licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service; no other rights are granted. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them to improve the Service.

Export controls & sanctions

You may not use the Service in violation of US export-control or sanctions laws. You represent that you are not located in an embargoed region and are not on any US government denied- or restricted-party list, and that you will not use the Service for any prohibited end-use.

Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty regarding the accuracy or reliability of AI-generated output. We do not warrant that the Service will be uninterrupted or error-free.

Limitation of liability

To the maximum extent permitted by law, Hardtack will not be liable for any indirect, incidental, special, consequential, or punitive damages, for lost profits, revenue, or data, or for losses arising from your reliance on unverified AI-generated output. Our total liability arising out of or relating to the Service will not exceed the greater of the amounts you paid us in the twelve months before the claim or US $100. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

Indemnification

You will defend and indemnify Hardtack against claims arising from your data, your use of the Service in violation of these Terms or applicable law, or your customers’ claims relating to data you put into the Service.

Suspension & termination

You may stop using the Service at any time; stopping does not end a subscription or the fees owed for its term. We may suspend or terminate access for violation of these Terms, risk to the Service or others, or non-payment. On termination, your right to use the Service ends; you may request export of your data for a reasonable period, after which we may delete it as described in the Privacy Policy. Sections that by their nature should survive termination (for example, data ownership, disclaimers, limitation of liability, and indemnification) will survive.

Changes to these terms

We may update these Terms from time to time and will post the revised version here with a new “last updated” date; material changes will be communicated where appropriate, and continued use after an update means you accept it.

Governing law & disputes

These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules, and the parties submit to the state and federal courts in Salt Lake County, Utah for any dispute not otherwise resolved. We encourage you to contact us first at support@hardtack.ai so we can try to resolve the matter informally.

General

These Terms, the Privacy Policy, and any Subscription Agreement are the entire agreement between you and Hardtack regarding the Service, and your Subscription Agreement prevails over these Terms if they conflict. You may not assign them without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. Neither party is liable for delays or failures caused by events beyond its reasonable control. We may give notices by email or by posting on the website.

Contact

Questions about these Terms go to support@hardtack.ai, or by mail to Hardtack AI Inc., West Jordan, Utah, USA.