Terms of service.

These Terms of Service (“Terms”) govern your access to and use of the Hardtack platform, website, mobile driver app, and AI voice agent (the “Service”), provided by Hardtack AI LLC (“Hardtack,” “we,” “us”), a company based in West Jordan, Utah, USA. By using the Service you agree to these Terms. If a signed operator agreement or order form exists between you and Hardtack, that agreement controls wherever it conflicts with these Terms; then the order form, then these Terms.

The service & its current stage

Hardtack is an AI-native operations platform for waste haulers and portable sanitation operators — a voice agent that answers calls and books work, plus dispatch, billing, customer communication, and reporting built on the data it captures. The Service is in active development: features may change, and we do not yet offer a formal uptime or support service-level agreement. We may modify, add, or discontinue features from time to time. The AI proposes actions and surfaces information; irreversible or high-value actions require an operator’s approval, and you remain responsible for decisions you approve.

Accounts

You must be able to form a binding contract and provide accurate information, kept current. Access uses passwordless magic-link sign-in; you are responsible for safeguarding access to your email and accounts, for activity under your account, and for the users you invite. Notify us promptly of any unauthorized use.

Acceptable use

You agree not to:

• use the Service for any unlawful, harmful, or abusive purpose;
• send spam or harassing communications, or use the messaging and voice features in violation of applicable law (including telemarketing, call-recording, and consent rules such as the TCPA);
• upload data you don’t have the right to use, or infringe anyone’s rights;
• attempt to breach, probe, or overload the Service, or reverse engineer, copy, or resell it, or use it to build a competing product; or
• interfere with other customers’ use of the Service.

Security research conducted in good faith under ourSecuritypolicy is welcome and is not a violation of these Terms.

Your data & data processing

You retain ownership of the data you put into the Service, including your customers’ information. You grant us the limited license needed to host and process that data to provide, secure, and improve the Service. As described in ourPrivacy Policy, you are the controller of your customers’ data and Hardtack acts as your processor; where you require one, our Data Processing Addendum governs that processing and is available on request. You are responsible for your own legal compliance — including any notice or consent your customers are owed for call recording or messaging.

AI output is your responsibility to verify

The Service uses AI, which can be wrong. AI-generated content — quotes, drafts, summaries, transcriptions, routing and scheduling suggestions — may contain errors or omissions. You are responsible for reviewing AI output before relying on it, and a human operator must approve any legal, financial, or otherwise significant action. You should not rely on unverified AI output as your sole basis for a decision, and we are not liable for losses arising from such reliance.

Payments

Paid plans are billed through our payment provider (Stripe) on the terms of your order form or operator agreement. Fees are exclusive of taxes, which are your responsibility, and are non-refundable except where required by law or expressly stated. Late or failed payments may result in suspension after notice. Some use may be provided free or as a pilot; we’ll be clear about pricing before charging you.

Third-party services

The Service relies on third-party providers (for example, payments, telephony, mapping, and AI models) and may link to third-party sites. Your use of those services is subject to their own terms, and we are not responsible for third-party services we do not control.

Intellectual property & feedback

Hardtack and its underlying software, design, and brand are owned by Hardtack AI LLC and its licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service; no other rights are granted. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them to improve the Service.

Export controls & sanctions

You may not use the Service in violation of US export-control or sanctions laws. You represent that you are not located in an embargoed region and are not on any US government denied- or restricted-party list, and that you will not use the Service for any prohibited end-use.

Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty regarding the accuracy or reliability of AI-generated output. We do not warrant that the Service will be uninterrupted or error-free.

Limitation of liability

To the maximum extent permitted by law, Hardtack will not be liable for any indirect, incidental, special, consequential, or punitive damages, for lost profits, revenue, or data, or for losses arising from your reliance on unverified AI-generated output. Our total liability arising out of or relating to the Service will not exceed the greater of the amounts you paid us in the twelve months before the claim or US $100. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

Indemnification

You will defend and indemnify Hardtack against claims arising from your data, your use of the Service in violation of these Terms or applicable law, or your customers’ claims relating to data you put into the Service.

Suspension & termination

You may stop using the Service at any time. We may suspend or terminate access for violation of these Terms, risk to the Service or others, or non-payment. On termination, your right to use the Service ends; you may request export of your data for a reasonable period, after which we may delete it as described in the Privacy Policy. Sections that by their nature should survive termination (for example, data ownership, disclaimers, limitation of liability, and indemnification) will survive.

Changes to these terms

We may update these Terms from time to time and will post the revised version here with a new “last updated” date; material changes will be communicated where appropriate, and continued use after an update means you accept it.

Governing law & disputes

These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules, and the parties submit to the state and federal courts located in Utah for any dispute not otherwise resolved. We encourage you to contact us first atsupport@hardtack.ai so we can try to resolve the matter informally.

General

These Terms (together with any order form, operator agreement, and the Privacy Policy) are the entire agreement between you and Hardtack regarding the Service. You may not assign them without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. Neither party is liable for delays or failures caused by events beyond its reasonable control. We may give notices by email or by posting on the website.

Contact

Questions about these Terms go tosupport@hardtack.ai, or by mail to Hardtack AI LLC, West Jordan, Utah, USA.