Waste and sanitation operators live and die on the phone. After hours, at lunch, or when both lines ring at once, the caller hits voicemail and books with the next operator on Google — and the ones we talk to miss 30–50% of inbound calls. Not because they're careless: the hands that win the job and the hands that do the job are the same two.
Hardtack starts where the money starts: an AI voice agent answers your main line 24/7, quotes from your own price book, and books the job — in your company's voice, never to voicemail. Around it sits the rest of the operation — dispatch, billing, compliance, a driver app — and over all of it sits Foreman, an AI that reads the whole business and hands you the next move, already done, ready to approve.
AI does the repetitive, after-hours, easy-to-drop work; you keep the judgment. Nothing irreversible — a charge, a price change, a message to a customer — happens without your one-tap approval. And it's built for the trade: container and unit tracking, disposal and tonnage, recurring-route billing, manifests — the things that decide a hauler's margin are first-class, not bolted on.
Hardtack was the hard ship's biscuit that lasted the entire voyage when nothing else would. That's the bar: software for fleets that don't break — durable, dependable, still working at the last stop of a long day.
Hardtack is built by a small team that works close to the trucks, the routes, and the phones — shipping deliberately, with operators in the loop. If you run a fleet and the phone is winning, we'd like to hear how you run.
Tell us what you haul — we’ll show you the exact workflow for your trade.
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